Frequently Asked Questions 

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  • Opening hours                                
  • Doors open                                      

Box office opening hours

The box office is open Monday to Saturday 10am to 5pm or until 15 minutes after curtain up on performance nights. Please be patient when phoning the box office during busy periods (for example around show times) as calls are answered in strict rotation. For shows on Sundays and Bank Holidays, the Box Office will open 45 minutes before curtain-up.

Doors open

Doors open 30 minutes before curtain up. The licensed bar is open before performances, and interval drinks can be ordered before the performance.

Note - seating in The Central Theatre’s Cellar Bar not guaranteed for busy shows.

Booking by credit/debit card

Phone the box office. Tickets can be posted to you on the same day for a £1.00 charge or kept at the box office for collection on the day. You can also go book online at   

Postal bookings

When booking by post, please enclose a stamped addressed envelope so that tickets can be forwarded to you. Cheques should be made payable to Medway Council. Please print your name, address, daytime phone number and cheque card number on the reverse.


There are no hidden charges for booking online. We do not charge commission on any of our tickets. However we do make the same nominal charge for posting tickets out to online customers. This charge is the same Online as it is for telephone or postal bookers.

CoBO - If you select the CoBO (Care of Box Office) option when making your order, then your tickets will be held at the box office for collection on the night. Should you find yourself in either theatre before the date of the show that you have booked for, and the box office is open, then the staff will happily print your tickets off for you there and then.


Should you prefer to have your tickets sent out to you, then please select the Postage option when making your order. The Postage charge is a flat rate of just £1.00. Your tickets will be posted out to you on the first working day after your booking was made and will be sent 2nd class. We ask that you allow at least a week for your tickets to arrive before contacting the box office.

Lost Tickets 

If your tickets are lost, please contact us during office hours on 01634 338338 and we will arrange for duplicate tickets to be held for collection on the night. We do not issue or send out duplicate tickets in advance of a performance. Any duplicate tickets issued can only be picked up, on arrival, within one hour of the start of the performance. Tickets for events in venues other than the theatres maybe subject to different terms and you will need to contact the Box Office Manager (01634 338338). Duplicate tickets will NOT be issued for Castle Concerts.


Tickets must be paid for in person, by phone, credit card or by post within three days of reservation or 30 minutes before curtain up, whichever is the sooner. Seats not paid for after this time will be released. Tickets cannot be reserved for some events in venues other than the theatres.

Exchange and resale of tickets

Tickets should be considered nonexchangeable and nonrefundable and we advise customers to check their tickets upon receipt. When a show has more than one performance, tickets may be exchanged from one performance to another. Unwanted tickets may be left with the box office for resale but The Central and Brook Theatres cannot guarantee their sale and will only offer them for resale once all of the theatre’s own seats have been sold. There is an administration charge of £1 per ticket for each of these services. 

Discounts and concessions

The Central and Brook Theatres reserve the right to introduce special offers and discounts without notice. Concessions, where offered, are available for under 16s or over 60s. Single concessions only apply. Special offers, discounts and concessions must be requested at time of purchase and discounts cannot be applied retrospectively.

Gift vouchers

The Central Theatre and The Brook Theatre gift vouchers are available in denominations of £1, £5, £10 and £20. Vouchers are valid for 18 months.

Running times

Providing accurate information on running times is not aways possible. Please contact Box Office on the day of the event for the most accurate information.

Cancelled Shows

If a show has been cancelled the Box Office team will endeavour to contact all customers due to attend as quickly as possible. The details will also be published on our website


Payments by cash, cheques and credit/debit card can be made at the theatres box office. Cheque payments can be sent in by post with your requirements. Credit/debit cards can be used for payment online.

Help with internet booking

If you are having trouble with a booking online contact our Box Office team for assistance

Workshop bookings:

For children’s workshop bookings consent paperwork has to be completed before payment can be made. Please contact Box Office for further information.

For both children’s and adult’s workshops/classes, any special needs requirements must be discussed with the Box Office before payment is made.

Forthcoming events:

All events will be advertised on the web site and in publications once the information and contracts have been agreed.

Best place to sit.

We see this as personal choice but at times certain seats are required to meet a certain need. Please contact Box Office to discuss your requirements.

Birthday parties

On certain children’s shows at The Brook Theatre it is possible to book a children’s party with the show. The catering for this is supplied by the in house catering team.

Do you have a question that hasn't been answered on this page?  Please phone the box office on 01634 338338 and email so that we can add your question to this list and help other people.

quick tickets

Phone 01634 338338

event timeline

A month by month breakdown of events

  1. 01

    April 01

    19:30 The Central Theatre

    That'll Be The Day

    More info
  2. 02
  3. 03

    April 03

    19:00 The Brook Theatre

    Rhythm of the Night with WGS

    More info
  4. 04
  5. 05

    April 05

    19:30 The Central Theatre

    Best of WHAM!

    More info
  6. 06

    April 06

    15:00 The Central Theatre

    Peter Pan

    19:00 The Central Theatre

    Peter Pan

    19:00 The Brook Theatre

    At the Movies 2019

    More info
  7. 07

    April 07

    13:00 The Central Theatre

    Peter Pan

    14:00 The Brook Theatre

    At the Movies 2019

    17:00 The Central Theatre

    Peter Pan

    More info
  8. 08
  9. 09
  10. 10
  11. 11
  12. 12

    April 12

    14:00 The Brook Theatre

    Wind in the Willows

    19:30 The Brook Theatre

    Wind in the Willows

    More info
  13. 13

    April 13

    14:00 The Brook Theatre

    Wind in the Willows

    19:30 The Brook Theatre

    Wind in the Willows

    More info
  14. 14

    April 14

    14:00 The Brook Theatre

    Wind in the Willows

    More info
  15. 15
  16. 16

    April 16

    19:30 The Brook Theatre

    Footsies Dance Centre: Take 13 - Dance, Dance, Dance

    More info
  17. 17

    April 17

    19:30 The Brook Theatre

    Footsies Dance Centre: Take 13 - Dance, Dance, Dance

    More info
  18. 18
  19. 19
  20. 20
  21. 21
  22. 22
  23. 23
  24. 24

    April 24

    19:00 The Studio Theatre at The Brook

    Head, Shoulders, Knees and Autism

    More info & booking
  25. 25
  26. 26

    April 26

    19:00 The Brook Theatre

    Medway Young Musicians Awards 2019

    19:30 The Central Theatre

    Seven Drunken Nights: The Story of The Dubliners

    More info & booking
  27. 27

    April 27

    19:30 The Central Theatre

    Soul Legends

    More info & booking
  28. 28

    April 28

    09:00 The Brook Theatre

    Medway Stage Festival 2019

    More info & booking
  29. 29
  30. 30