Medway Tickets Live accessibility statement

This accessibility statement applies to the Medway Tickets Live website at www.medwayticketslive.co.uk

The website is run by Medway Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • the website is not responsive, which means elements on the website will not resize or stack when viewed on other devices with a different device width such as iPad and mobile
  • elements must have sufficient colour contrast
  • all page content must be contained by landmarks
  • links with the same name have a similar purpose
  • form elements must have labels
  • ID attribute values must be unique
  • headings must not be empty

How to get information in an accessible format

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille you can fill in our online form:

Request information in an accessible format

Or you can phone 01634 333 333.

We’ll consider your request and get back to you in 20 working days.

Reporting accessibility problems

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, then please let us know by filling in our online form.

Report accessibility problems with this website

Or you can phone 01634 333 333.

We’ll consider your request and get back to you in 20 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment. The number is 18001 01634 333 333.

Our offices have audio induction loops. Or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us and visit us in person.

Technical information about this website’s accessibility

Medway Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the known accessibility issues below.

Non-accessible content

The content that is not accessible is outlined below with details of:

  • where it fails the success criteria
  • planned dates for when issues will be fixed

We aim to fix the following accessibility problems by the end of November 2020:

  • pages are not responsive: elements will not resize or stack when viewed on devices with a different width such as iPad and mobile
  • text within box elements will not reflow in a single column when you change the size of the browser window
  • elements must have sufficient colour contrast
  • all page content must be contained by landmarks
  • links with the same name have a similar purpose
  • form elements must have labels
  • ID attribute values must be unique
  • headings must not be empty

Disproportionate burden

Not applicable.

Preparation of this accessibility statement

This statement was prepared on 9 September 2020. It was last reviewed on 9 September 2020.

This website was last tested on 9 September 2020. The test was carried out by Axe. A sample of pages were tested based on user needs.

quick tickets

Phone 01634 338338

boxoffice@medway.gov.uk

event timeline

A month by month breakdown of events

  1. 01
  2. 02
  3. 03

    November 03

    14:00 The Central Theatre

    Christmas Memories

    More info
  4. 04

    November 04

    19:30 The Brook Theatre

    Foster & Allen: Timeless Memories Tour

    More info
  5. 05

    November 05

    19:30 The Central Theatre

    Maximum Rhythm and Blues: The Manfreds with Georgie Fame

    More info
  6. 06

    November 06

    19:30 The Central Theatre

    The Elvis Years: The Story of The King

    More info
  7. 07
  8. 08
  9. 09
  10. 10
  11. 11
  12. 12
  13. 13
  14. 14
  15. 15
  16. 16
  17. 17
  18. 18
  19. 19
  20. 20
  21. 21
  22. 22
  23. 23
  24. 24
  25. 25
  26. 26
  27. 27
  28. 28
  29. 29
  30. 30