Security policy

This security policy relates to transactions processed via www.medwayticketslive.co.uk and https://tickets.medway.gov.uk 

• Transactions are processed via Spektrix Ltd, who provide our box office system. 
• Spektrix pages can be identified by the 'Powered by Spektrix' logo at the bottom right of your screen. 
• When asked to enter personal details such as your credit card number, a closed padlock icon will be displayed at the bottom of your browser window.
• This icon indicates that all data is being transmitted securely between your web browser and the box office servers, using encryption to ensure that the data cannot be read or modified by any third party. 

Encryption and keeping payment details safe

Your payment details are processed by Secure Sockets Layer (SSL). SSL is a security protocol used by web browsers and web servers to help users protect their data during transfer. An SSL Certificate contains a public and private key pair as well as verified identification information. When a browser (or client) points to a secured domain, the server shares the public key with the client to establish an encryption method and a unique session key. The client confirms that it recognises and trusts the issuer of the SSL Certificate. This process is known as the 'SSL handshake' and it can begin a secure session that protects message privacy and message integrity. 

If you have any questions about the security of your data email boxoffice@medway.gov.uk.

Read our privacy policy