We are committed to safeguarding the privacy of all visitors to Medway Tickets Live. We are committed to protecting your personal information and being transparent about what information we hold about you. This privacy policy sets out the basis on which we will process any personal data we collect from you or that you provide to us. Please read the following privacy policy to understand how we use and protect the information that you provide to us. By continuing to use the site you are agreeing to the terms and conditions of this privacy policy.
The Brook and Central Theatres are run by Medway Council. For the purpose of the General Data Protection Regulation (GDPR) 2018, the data controller is Medway Council. If you want to know what information we hold about you or if you have any other queries in relation to this privacy policy, our contact details are:
Address: Medway Council, Gun Wharf, Dock Road, Chatham, Kent, ME4 4TR
Email: gdpr@medway.gov.uk
Phone number: 01634 333 333
3.1 Information that you give us: When you register to our website, buy tickets or subscribe to our memberships, we collect and store the personal information that you provide such as your name, e-mail and physical address, phone number and purchase details.
3.2 Information about your interactions with us: We collect information about how you interact with us, including information provided at the time of subscribing for a particular service, posting material or requesting further services. When we send you a mailing, we keep a record of this and, in the case of emails, we keep a record of which you have opened and the links you have followed. We may also ask you for information when you report a problem with the website.
3.3 We may collect generic information about your visits to and use of the website such as your IP addresses, geographical location, browser type, referral source, length of visit and number of page views. Individual users will not be identifiable from this information and we may use this information for a number of purposes such as and without limitation optimising the use of the website, disclosing to third party contributors or for security purposes. We may use an analytics service provider for website traffic analysis and reporting and to track information such as which browser, screen resolution and IP address you are using to access our website, in addition to tracking your movements around our website.
3.4 We may also collect information about how you use the website, as well as information about you, from emails or letters that you send to us. For example, if you contact us, we may keep a record of that correspondence. We will only this information in line with the terms of this privacy policy.
3.5 We may receive some information that you submit to any third-party website that you access from a link contained in the website. Both us and the owner or operator of that third party site will be the data controller in respect of any such information and you should check the privacy policy of that website to find out how they will use your data. We will only use that information in line with this privacy policy.
There are three legal bases under which we may process your data:
4.1 Performance of Contract: When you make a purchase from us, you are entering into a contract with us. To fulfil this contract we need to process and store your data. We may also need to contact you by email or phone, for example, in the event of changes or a cancellation of a show, or if there are problems with a payment.
4.2: Legitimate Interest: We aim to communicate with you about forthcoming shows and events in ways that are relevant, timely and respectful. To do this, we use information about you such as shows and events that you have attended in the past, as well as any preferences you may have told us about. We use our legitimate interest in you as an existing customer for the basis of such communications, which may take the form of either e-mail or hard mail communications. In the case of postal communications, you may request at any time, using any of the contact details contained in this policy, to stop receiving these. In the case of email communications, you can choose not to receive these from the outset of creating your account with us. If you do not do so, we will provide you with an option to do so in every subsequent email we subsequently send you for marketing purposes, or you can request to do so by using any contact details in this policy. You can also adjust your marketing preferences at any time by logging into your web account and making the changes.
4.3 In using the Legitimate Interest legal base, we commit that we will do so only where this does not infringe your fundamental rights and freedoms, and we will take into consideration your reasonable expectations based on your relationship with us.
4.4: Consent: For any data processes where the two legal bases above are not appropriate, we will ask you for your explicit consent before using your personal data.
5.1 We will only use your information for the following purposes:
6.1 Other than as expressly set out in this privacy policy or as otherwise required or permitted by law, we will not share, sell or distribute any of the information you provide to us without your consent.
6.2 We may disclose your personal information to:
7.1 The website uses cookies to ensure that you get the most out of it. A cookie is a text file sent by a web server to a web browser, and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
7.2 We may send a cookie which may be stored by your browser on your computer's hard drive. We may use the information we obtain from the cookie in the administration of the Site, to improve the Site's usability and for marketing purposes. We may also use that information to recognise your computer when you visit the Site, to monitor website traffic and to personalise the Site for you.
7.3 If you do not wish us to install cookies on your computer for these purposes, you may change the settings on your internet browser to reject cookies. For more information please consult the 'Help' section of your browser. If you do set your browser to reject cookies, you may not be able to use all the features of our website.
7.4 As mentioned above, we may use an analytics service provider for website traffic analysis and reporting. Analytics service providers generate statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to the Site may be used to create reports about the use of the Site and the analytics service provider will store this information.
8.1 We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will keep your information, including your name, address, email, phone number and card details (where applicable), for the duration of your membership of the website (where available) and for a reasonable period or if the law requires or permits.
8.2 We will store all the personal information you provide, including your login and user details (where applicable), on our secure servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.
8.3 Data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
9.1 Our servers are in the United Kingdom (UK), however we collect data from wherever users are. The information that we collect may therefore be transferred to the UK from any other country in which you may be located and will be subject to UK data protection laws rather than the laws of the country in which you are resident.
9.2 Your personal data may be transferred, processed and/or stored outside the European Economic Area. By submitting your personal data, you agree to this transfer, storing or processing.
10.1 You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us using the information provided above. We will require you to provide us with appropriate identification before we can release any customer information.
10.2 You may request us to stop sending you any marketing information at any time by:
If you withdraw your consent to certain types of the processing described above we may be unable to maintain your membership of the Site.
10.3 If you have received unwanted, unsolicited emails sent via this system or purporting to be sent via this system, forward a copy of that email with your comments to email.marketing@medway.gov.uk for review.
Let us know if the personal information which we hold about you needs to be corrected or updated at any time.
We reserve the right to make changes to the privacy policy from time to time so please check it regularly.
Read our security policy